Introduction
This Privacy Policy describes how PS Windwood & SON LIMITED, trading as 2Nexis Studio ("we", "us", or "our"), collects, uses, and protects your information when you use our mobile applications.
This policy covers the following apps:
- Valora Health (iOS, watchOS)
- [Future apps will be added here]
For our general website terms and privacy policy, please visit our Terms & Conditions and Website Privacy Policy.
Section 1: Valora Health App
About Valora Health
Valora Health is a personal AI health companion app for iPhone and Apple Watch. This section describes data practices specific to Valora Health.
1.1 Information We Collect
Health Data (via Apple HealthKit)
With your explicit permission, we access:
- Heart rate measurements
- Step count and distance walked
- Sleep duration and quality
- Blood oxygen levels
- Active calories burned
- Exercise and workout data
- Dietary water intake
Important: This data is accessed through Apple HealthKit and processed locally on your device. We do NOT upload your raw HealthKit data to external servers.
Personal Information
- Name (for personalisation within the app)
- Health goals and preferences you set
- Medication schedules you create
- Age, height, weight (optional, for health calculations)
AI Conversation Data
- Voice conversations with AI Advisor (processed through secure encrypted channels)
- Text chat messages with AI assistant
- Meal photos (when using camera feature)
Device and Usage Data
- App feature usage statistics
- Crash reports and diagnostics
- Performance data
- Device model and operating system version
1.2 How We Use Your Data
We use the collected data to:
- Provide personalised health insights and recommendations
- Track your health metrics and show progress over time
- Enable AI-powered health advice tailored to your data
- Sync data seamlessly between your iPhone and Apple Watch
- Improve app performance and fix bugs
- Send medication reminders at times you set
1.3 Data Storage and Security
- Health data is stored locally on your device using Apple's secure storage
- AI conversations are processed through encrypted channels (OpenAI, Firebase)
- We use industry-standard TLS encryption for all data transmission
- We do not sell your personal information to third parties
- We do not share your health data with advertisers
1.4 Third-Party Services
Valora Health uses:
- OpenAI - Powers AI health advisor (conversations encrypted in transit)
- Apple HealthKit - Source of health metrics (data stays on device)
- Firebase - Secure backend authentication and AI cloud functions
- RevenueCat - Subscription management (no health data shared)
Section 2: General Provisions (All Apps)
2.1 Your Rights
You have the right to:
- Access all personal data we hold about you
- Delete your data at any time through app settings
- Opt out of optional data collection
- Export your data where technically feasible
- Withdraw consent for any permissions
2.2 GDPR Compliance (European Union Users)
For users in the European Union, we comply with GDPR:
- Right to be forgotten: Request complete data deletion
- Data portability: Export your data in standard formats
- Consent: Clear opt-in for all data collection
- Data Protection Contact: support@2networld.com
2.3 Data Retention
- Health data: Stored locally until you delete the app or clear data
- Account data: Retained until you request deletion
- Analytics: Anonymised and retained for up to 24 months
- AI conversations: Not permanently stored by us
2.4 Children's Privacy
Our apps are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
2.5 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an in-app notification for significant changes
© 2026 PS Windwood & SON LIMITED (2Nexis Studio). All rights reserved.